Careers

International Trip Operations Manager

Position Summary:

The International Trip Operations Manager is responsible for the execution of the trip experience by providing meticulous attention to all trip details and by delivering superior customer service. The Trip Operations Manager creates personalized travel experiences by establishing and maintaining meaningful relationships with clients and industry professionals.

Deliverables:

  • Adheres to the BRT Values and Company Culture
  • Keeps organized records of all client and vendor communications, including contracts and deadlines
  • Confirms, enters, and keeps current – Trip details in Salesforce per contracting email, contracted itinerary and pricing proposal
  • Books and contracts vendors per itinerary
  • Keeps organized records of all client and vendor communications, including contracts and deadlines
  • Prioritizes contracts for performances and clinicians, including venues, per itinerary
  • Collaborates with Travel Consultant when current inclusions are unavailable, including recommending venues, menus, amenities and/or activities to meet or exceed the client’s needs
  • Records and reconciles all trip expenditures in Salesforce, including comparing actual costs to the CPQ Cost of Goods
  • Manages the collection and reconciliation of passenger lists (room, air, dietary, etc.) from group leaders
  • Adheres to the Trip Operations Manager responsibilities in the BRTP Procedure Team Process document  
  • Responsible for keeping track of all incoming money for the trip (bulk credit money, deposits, incremental and final payments, etc.)
  • Works with the Business Operations Coordinator to facilitate the mailings of all BRT incentives
  • Adheres the Tour Director Manual “How To” document
  • Prepares the Tour Director on all trip details to help them facilitate a meaningful trip
  • On Call and available after hours to assist with on tour challenges
  • Works with fellow BRT Team members on special projects as needed
  • Works on Summer Projects for the advancement of BRT’s knowledge, including data accuracy in Salesforce
  • Provides superior customer service while responding to parents and group leaders through our Chat and HelpScout channels
  • Attends Operations Team, Bi-Annual Company, and consistent BRT Team (Operations, Sales, and BRTP) meetings as scheduled
  • Attends industry trade shows as needed
  • Participates in ongoing vendor and BRT process training as needed

Required Knowledge, Skills and Abilities:

  • Exceptional customer service and impeccable organizational skills and attention to detail
  • Strong administrative skills to simultaneously handle multiple trips and the budgets, tasks and responsibilities needed for each
  • A positive, anything-is-possible attitude with clients; willing to go the extra mile to ensure their needs are exceeded
  • Willingness to work beyond normal business hours when necessary
  • Computer proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Salesforce.
  • Fantastic interpersonal and communication skills with clients, vendors and fellow staff members
  • High standards for integrity, ethics, and commitment to the goals and values of Bob Rogers Travel

Base salary range for this position will be between $45,000 – $55,000. Offered salary will be determined by the applicant’s education, experience, skills, and abilities.

 

Company Overview

Bob Rogers Travel has been thrilling students and directors with impeccably planned performance travel experiences for over 40 years. A fast growing leader in the student travel sector, our team is made up of veteran music educators and travel-loving industry experts. We’ve been recognized as a top producer for Disney Youth Programs, Broadway and the Chicago Symphony Orchestra and honored with awards from both industry leaders and distinguished travel partners. With representatives across the country and around the world, we’re singularly focused on delivering unparalleled service and life-changing experiences to the groups we serve.

We want you to be your best self,
which is why we provide:

Competitive salary

401k

Paid vacation time

Fun, collaborative environment

Health insurance

Travel opportunities

 

The personal touches that BRT provides. Your company gets to know the people they work with. I have never felt like a "number" with BRT.

Leslie Schmidt
Columbia Central Junior High School
Class Trip, DC Tour

 

I appreciated the flexibility Bob Rogers showed us with the billing and various payments we had to make. We thought we were adding more and ended up not but you were great about giving us extra time to work out what we needed to on our end.

Loraine Wistrom
Plum Grove Junior High School
Band, Chicago Tour

 

BRT is always on top of all details. Even when something has slipped through the cracks, changed, or something unexpected comes up, BRT is flexible enough to make the changes needed to make everything right. We have always been so well taken care of and the personal attention is what makes your company special.

Dameon Place
Pella Community High School
Band, Orlando Tour

 

This was my 5th trip with Bob Rogers, and I appreciate the professionalism and also the willingness to work with me and my students to make each trip the very best it can be.

Trey Jacobs
Nashville School of the Arts
Choir, Atlanta & Tuscaloosa Tour

 

You make the process so easy - step-by-step of what needs to be done, guidance along the way, available (and quick) to respond to questions and making me feel like me and my students are your priority.

Beth Vaughn
Bowling Green High School
Choir, New York City Tour

 

The quality of service that you provided us with was second to none. The organization and communication were exceptional and we always felt we were in “the loop” on things both before and during the trip.

Bob Mecozzi
Amos Alonzo Stagg High School
Band, Orlando Tour

 

BRT hands down has been the absolute best travel company I have worked with in my 18 years in education. My interactions with BRT have always been so much more than just traveling from one destination to another...the focus has always been on people and providing them with experiences of a lifetime.

Barry Houser
University of Illinois
Band, Ireland Tour

 

From the scheduling, to planning, to overseeing, to leading, to customer service, everyone involved was courteous, prompt, and hospitable. Everyone did their jobs well and turned the trip experience into something better than we had anticipated.

David Dvorak
Lakewood Middle School
Band, Nashville Tour

 

Very Organized - even when problems develop. We've gone on enough trips with Bob Rogers to know how BRT operates - always first class, always prepared.

Joe Carl
Sumner High School
Band, Los Angeles Tour

 

The whole BRT team was extremely attentive, accommodating and reliable. Every detail was attended to and my stress level the entire trip was at an all-time low.

Joel Vanderheyden
Jefferson College
Band, New Orleans Tour

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