Careers

Trip Operations Manager

Position Summary:

The Trip Operations Manager is responsible for the execution of the trip experience by providing meticulous attention to all trip details and by delivering superior customer service. The Trip Operations Manager creates personalized travel experiences by establishing and maintaining meaningful relationships with clients and industry professionals.

Deliverables:

  • Adheres to the BRT Values and Company Culture
  • Keeps organized records of all client and vendor communications, including contracts and deadlines
  • Confirms, enters, and keeps current – Trip details in Salesforce per contracting email, contracted itinerary and pricing proposal
  • Books and contracts vendors per itinerary
  • Keeps organized records of all client and vendor communications, including contracts and deadlines
  • Prioritizes contracts for performances and clinicians, including venues, per itinerary
  • Collaborates with Travel Consultant when current inclusions are unavailable, including recommending venues, menus, amenities and/or activities to meet or exceed the client’s needs
  • Records and reconciles all trip expenditures in Salesforce, including comparing actual costs to the CPQ Cost of Goods
  • Manages the collection and reconciliation of passenger lists (room, air, dietary, etc.) from group leaders
  • Adheres to the Trip Operations Manager responsibilities in the BRTP Procedure Team Process document  
  • Responsible for keeping track of all incoming money for the trip (bulk credit money, deposits, incremental and final payments, etc.)
  • Works with the Business Operations Coordinator to facilitate the mailings of all BRT incentives
  • Adheres the Tour Director Manual “How To” document
  • Prepares the Tour Director on all trip details to help them facilitate a meaningful trip
  • On Call and available after hours to assist with on tour challenges
  • Works with fellow BRT Team members on special projects as needed
  • Works on Summer Projects for the advancement of BRT’s knowledge, including data accuracy in Salesforce
  • Provides superior customer service while responding to parents and group leaders through our Chat and HelpScout channels
  • Attends Operations Team, Bi-Annual Company, and consistent BRT Team (Operations, Sales, and BRTP) meetings as scheduled
  • Attends industry trade shows as needed
  • Participates in ongoing vendor and BRT process training as needed

Required Knowledge, Skills and Abilities:

  • Exceptional customer service and impeccable organizational skills and attention to detail
  • Strong administrative skills to simultaneously handle multiple trips and the budgets, tasks and responsibilities needed for each
  • A positive, anything-is-possible attitude with clients; willing to go the extra mile to ensure their needs are exceeded
  • Willingness to work beyond normal business hours when necessary
  • Computer proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Salesforce.
  • Fantastic interpersonal and communication skills with clients, vendors and fellow staff members
  • High standards for integrity, ethics, and commitment to the goals and values of Bob Rogers Travel

 

Base salary range for this position will be between $45,000 – $55,000. Offered salary will be determined by the applicant’s education, experience, skills, and abilities.

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Company Overview

Bob Rogers Travel has been thrilling students and directors with impeccably planned performance travel experiences for over 40 years. A fast growing leader in the student travel sector, our team is made up of veteran music educators and travel-loving industry experts. We’ve been recognized as a top producer for Disney Youth Programs, Broadway and the Chicago Symphony Orchestra and honored with awards from both industry leaders and distinguished travel partners. With representatives across the country and around the world, we’re singularly focused on delivering unparalleled service and life-changing experiences to the groups we serve.

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We want you to be your best self,
which is why we provide:

Competitive salary

401k

Paid vacation time

Fun, collaborative environment

Health insurance

Travel opportunities

 

I have yet to have a less than stellar experience when working with BRT. Any small issue that may arise is always taken care of quickly and the stress is taken off the directors and the chaperones. It's truly a first-class experience and I end every trip excited for the next.

Jason Heeren, Johnston HS

 

Beyond happy with my BRT experience. Our BRT team was wonderful, extremely quick to communicate and get to certain tasks, beyond generous and simply a pleasure to work with. I could not recommend BRT more!

Jamie Mancuso, Northside College Prep

 

Overall the trip was very well organized. Everybody we worked with was very helpful and friendly. Working with BRT makes my job so much easier.

Cory Goshorn, Evergreen HS

 

I have never seen a company go so far out of their way to make the directors, staff, and students feel so special. BRT's attention to detail is unmatched.

David Needham, Carter HS

 

We had a wonderful trip, as always. The consistent communication and care shown from BRT makes traveling fun and easy.

Anna Patenaude, Mora HS

 

This trip was one of my favorites that we have ever done. Communication and implementation from start to finish was excellent. I did not have to worry at any point about the details that BRT was handling.

Scott Gumina, Lisle HS

 

From the start of the planning process, to the end of the trip, we felt that everything about this trip was well done. All questions were answered promptly, all issues taken care of without delay. In thinking back to all of the band trips I have been on, this trip was one of the best.

Jason Frank, Pleasant-North Union HS

 

The trip was great. BRT makes the travel experience really easy and low-stress on the directors.

Paul Levy, Oak Lawn HS

 

Bob Rogers Travel made our trip a tremendous success and I cannot think of another company that looks after and makes arrangements for performing ensembles better than BRT.

Brent Duford, Somerset Academy Sky Pointe HS

 

I'll likely never plan a trip myself again! I wasn't stressed leading up to the trip because I knew everything was taken care of. The students had a BLAST in part because of the incredible job done by the team at BRT. Will undoubtedly be recommending BRT to friends and colleagues.

Tyler Busick, Trention HS

 

This was our school's first time traveling overseas, and I don't think it could have been a better experience. Bob Rogers has that great combination of doing wonderful advance-planning but also smoothly dealing with challenges as they arise on the trip. It led to a fantastic overall experience!

Amanda Thoms, Midland Dow HS

 

I enjoyed the expertise that Bob Rogers Travel offered and felt our wants and needs were always listened to!

Ellen Moon, Ashwaubenon HS

 

I will always travel with Bob Rogers, and I recommend them to all my director friends. They make the whole process easy and as stress free as possible.

Makayla West, Sperry HS

 

We've been using Bob Rogers Travel for a number of years now. They have always been great to work with. They are attentive and prompt and work hard to accommodate whatever we need. We have always have a great experience using this company.

Joe Pondaco, Duxbury HS

 

Bob Rogers makes it so easy to travel! They take care of every detail and once you leave everything is stress free! They plan great activities that keep the kids engaged the whole time. The coordinators are so easy to work with and are very timely with communication. I would 100% travel with them again.

Julia Richards, Farmington STEAM Academy

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