Careers

Associate Trip Operations Manager

Position Purpose:

The Associate Trip Operations Manager is responsible for the execution of the trip experience by providing meticulous attention to all trip details and by delivering superior customer service. The Associate Trip Operations Manager creates personalized travel experiences by establishing and maintaining meaningful relationships with clients and industry professionals. This is a full-time role reporting to the Director of Client Operations.

Essential Duties/Responsibilities:

• Coordinate, pack, and ship essential trip supplies, bags, and tags to participating schools, maintaining high accuracy during high-volume periods.
• Track the intake and fulfillment of processing theme park tickets & debit cards, including digitizing and timely delivery to fellow Trip Operations Managers (TOMs).
• Audit & reconcile a variety of traveler records across rooming, flight and financial rosters to resolve discrepancies.
• Provide friendly and timely customer service to parents and group leaders through Chat and HelpScout, tracking data points as needed.
• Assist with trip coordination including booking vendors (workshops, performances, meals, and activities) and passenger information (rooming lists, air information, and dietary needs).
• Assist with mailings, special projects, database updates, and other team initiatives.
• Adhere to the responsibilities in the Bob Rogers Travel Payment (BRTP) System Procedure Team Process document and the BRT Sales Consultant and Operations Manager Responsibility Chart.
• Responsible for tracking all incoming money for the trip (bulk credit money, deposits, incremental and final payments, etc.)
• Work with the Business Operations Coordinator to facilitate the mailings of all BRT incentives.
• On Call and available after hours to assist with on- tour challenges.
• Work with fellow BRT Team members on special projects as needed.
• Provides superior customer service while responding to parents and group leaders through our Chat and HelpScout channels.
• Attend Operations Team, Bi-Annual Company, and consistent BRT Team (Operations, Sales, and BRTP) meetings as scheduled.
• Attend industry trade shows as needed.
• Participate in ongoing vendor and BRT process training as needed.
• May coordinate travel for up to 25 groups in the first year, depending on business needs.
• Other Duties as assigned.

Qualifications:

Knowledge/Skills/Experience:

• Operational Agility: Proven ability to prioritize and execute time-sensitive tasks in a fast-paced, volume-driven environment.
• Customer & Team Focus: Strong interpersonal skills with a helpful, problem-solving mindset to support the Trip Operations Manager team.
• Demonstrate clear, professional, and effective written and verbal communication skills and can appropriately convey information to colleagues, customers, leaders, and other stakeholders.
• Effectively prioritizes responsibilities, manages competing demands, meets deadlines, and maintains accurate and organized work.
• Preferred: Experience in Student Youth Travel Industry, processes, regulations, or business functions.

Education/Formal Training:

• High School Diploma/GED
• Preferred: Associate or Bachelor’s Degree in Music Education, Hospitality, Travel & Tourism, or related field.
• Preferred: 3+ years’ experience in Music Education, Hospitality, Travel & Tourism, or related field.

Working Environment:

• This role will work on-site in our Naperville, IL headquarters office.
• Will support BRT core business hours.
• Occasional evening, weekend, and holiday work may be required as needed to support critical business needs.
• This position may require occasional travel.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of this job.

Compensation and Benefits

The salary range for this position is $45,000 – $50,000 annually. Actual compensation will be determined based on experience, skills, qualifications, location, and other job-related factors. This position is eligible for an annual bonus based on individual and company performance, subject to the terms of the applicable bonus plan.

Our comprehensive benefits package includes health, dental, and vision insurance, paid time off, retirement benefits, and other company-sponsored programs.

Equal Employment Opportunity

Bob Rogers Travel is an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.  We are committed to maintaining a diverse, inclusive, and respectful workplace and encourage individuals from all backgrounds to apply.

Candidates may apply by submitting their cover letter and/or resume to: [email protected].  This job posting will remain open until the position is filled.

BRT will not be engaging talent agencies at this time.