Client Operations Manager
Learn how our team works together behind the scenes to provide exceptional travel experiences.
Katie’s exposure to travel began early, as she traveled throughout the United States, Australia, China and Africa with her grandmother – all before she entered high school. This early-found passion for exploring new places led Katie to pursue a degree in sports, recreation and tourism management from the University of Illinois, Urbana-Champaign. She loves finding solutions to our team’s challenges and improving the processes we use to make travel seamless for our clients.
Client Operations Manager
My favorite travel memory
Being on Safari in Africa with my grandmother would be my favorite travel memory. We saw my favorite animal, zebras, in their natural habitat and I have great pictures and memories of such a different culture. It made me appreciate all the things we sometimes take for granted.
My hobbies and pastimes
I enjoy traveling, shopping, cooking and trying my luck at blackjack and poker.
My favorite travel destination
Las Vegas because every trip is a new adventure. I even got married there! Whether it’s staying at a new hotel, trying a new restaurant, playing blackjack/craps or seeing a new show – It never disappoints. Vegas can be fun and exciting but also relaxing at the same time, so I try to visit two or three times a year!
The personal touches that BRT provides. Your company gets to know the people they work with. I have never felt like a "number" with BRT.
Class Trip, 2018 DC tour
Columbia Central Junior High School
I appreciated the flexibility Bob Rogers showed us with the billing and various payments we had to make. We thought we were adding more and ended up not but you were great about giving us extra time to work out what we needed to on our end.
Band, 2017 Chicago tour
Plum Grove Junior High School
BRT is always on top of all details. Even when something has slipped through the cracks, changed, or something unexpected comes up, BRT is flexible enough to make the changes needed to make everything right. We have always been so well taken care of and the personal attention is what makes your company special.
Band, ’18-19 Orlando tour
Pella Community High School
This was my 5th trip with Bob Rogers, and I appreciate the professionalism and also the willingness to work with me and my students to make each trip the very best it can be.
Choir, ’18- 19 Atlanta &Tuscaloosa Tour
Nashville School of the Arts
You make the process so easy - step-by-step of what needs to be done, guidance along the way, available (and quick) to respond to questions and making me feel like me and my students are your priority.
Choir, ’17-18 New York City tour
Bowling Green High School
The quality of service that you provided us with was second to none. The organization and communication were exceptional and we always felt we were in “the loop” on things both before and during the trip.
Band, ‘17-18 Orlando Tour
Amos Alonzo Stagg High School
BRT hands down has been the absolute best travel company I have worked with in my 18 years in education. My interactions with BRT have always been so much more than just traveling from one destination to another...the focus has always been on people and providing them with experiences of a lifetime.
Band, ’17-18, Ireland tour
University of Illinois
From the scheduling, to planning, to overseeing, to leading, to customer service, everyone involved was courteous, prompt, and hospitable. Everyone did their jobs well and turned the trip experience into something better than we had anticipated.
Band, ’17-18 Nashville Tour
Lakewood Middle School
Very Organized - even when problems develop. We've gone on enough trips with Bob Rogers to know how BRT operates - always first class, always prepared.
Band, ’17 Los Angeles Tour
Sumner High School
The whole BRT team was extremely attentive, accommodating and reliable. Every detail was attended to and my stress level the entire trip was at an all-time low.
Band, ’17-18 New Orleans Tour