Travel Notice

COVID-19
Letter from the Rogers Family
FAQ

 

To our valued clients and travelers,

My school has cancelled the trip. How do I get a refund?
Our team is actively reaching out to vendors to request extensions on any cancellation penalties. This process takes time and we will do our best to have a refund to you within the next 4-8 weeks. We appreciate your patience during this time, and will notify your group leader with updates.

How do I know if my trip is insured?
You would have received an email confirmation from Travel Insured.
If you are still not sure if you purchased an insurance plan, or if you purchased insurance but not sure
which plan you purchased, please contact Travel Insured at 1-800-243-3174, option #6.
If you purchased the Cancel For Any Reason (CFAR) insurance, email Travel Insured at [email protected]

How do I file a claim if I purchased Travel Insurance?
Send an email 72 hours before the scheduled departure date to [email protected] and let them know you wish to make a claim. Be sure to include the following information:

  • The trip has been cancelled on my behalf or my school’s behalf
  • Policy number
  • School name
  • Traveler’s name
  • Trip dates
  • Cancellation date

My tour departs after April 30. What should I do?
We recognize that circumstances are changing rapidly, so our recommendation is to continue making payments and see how the situation develops. Before making any decisions, we encourage you to wait and see how this unprecedented situation evolves as we get closer to your date of travel.

What should I do if I have a Fan or Friends & Family group?
An email including next steps will be sent to all travelers who purchased a Fan or Friends & Family package.

What happens to my fund-raising dollars?
Any fund-raising dollars that are returned will be sent to the school.

Will you send me the attraction/theme park tickets I purchased?
Individual travelers will not receive tickets purchased. In order for us to obtain a full refund, all tickets purchased for your group must be returned to our suppliers.

Will my tour be cancelled?
We know you are concerned about the status of your tour, so we encourage you to keep in contact with your group leader. Please know we are committed to your safety and will not take anyone to a location that is not deemed safe for travel.

 

 

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