A message from Todd Rogers.
To our valued clients and travelers,
On behalf of everyone at Bob Rogers Travel, our hearts and prayers go out to all of those impacted by COVID-19 – this includes not only those diagnosed with the virus, but also their friends and family, those whose have been impacted; especially all of the schools, teachers, students and parents.
Our focus, as always, is on the health and safety of our clients, our communities, the destinations we serve, and our employees. The situation is changing rapidly, and to do our part in slowing the spread of the virus, we have decided to let our team work remotely, from home. We want to take care of our employees in the best way we can, and this is not a decision we made lightly. We will be providing them with pay and benefits during this period as well as any additional resources to help them through the end of March.
We love our clients and care deeply about student travel and the growth and education that comes from the travel experience. We’ve spent countless hours planning and coordinating your trips, and now we are confronted with an enormous amount of hours, and time, to re-book or cancel your unique travel plans. We’re working with you collaboratively, and advocating on your behalf, to suspend the terms of our contract to recoup as much money as possible. We sincerely hope that you can understand, due to these unforeseen circumstances; our response time, and that of our vendors, is slower than we would like. You are important to us and we will do everything we can to keep you informed and updated.
We at Bob Rogers Travel, as our name implies, are a family run business. We’re just like you, with kids and pets, brothers and sisters, in-laws, parents, grandparents; all of it! As a well-established tour operator with over 39 years of making moments that matter for you, our clients, schools and performance groups, we are working tirelessly on your behalf, and we’re happy to do it. We truly are, “on your side”, because we are just like you.
There is no question this is a time of great uncertainty. While we don’t know exactly what the future may hold, we feel confident that by sticking together and supporting each other, we’ll emerge from this stronger than before.
The Rogers Family
Tami Rogers Co-CEO
Todd Rogers Co-CEO
Bob Rogers Founder
And the entire Bob Rogers Team
Coronavirus COVID-19 — Update
Since our founding in 1981, the health and safety of our travelers has been the number one priority at Bob Rogers Travel. Since then, we have kept our travelers’ safe during numerous worldwide events such as the SARS outbreak in 2003 and H1N1 outbreak in 2009. We have been closely monitoring the situation surrounding the COVID-19 virus, and have been following the guidance posted by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO). We are also in close communication with our partners on the ground across the country and around the world.
Recently, we have seen a number of attractions across the country close their doors due to concerns over the COVID-19 outbreak. Because of this and our concern for travelers’ safety, we are urging group leaders departing between March 13 and March 31, 2020 to strongly consider postponing or cancelling their trip. This is not a decision we take lightly, as we have never in our 39-year history needed to take this unprecedented step.
Ultimately, we want to respect the wishes of our group leaders, and leave the decision with them. Please contact your group leader for information regarding your specific trip. If your trip is cancelled, we will be waiving our normal cancellation policy, and will work with our vendors to secure the highest refund possible for all our travelers.
Due the volume of the current and expected cancellations, the refund process may take 4-8 weeks to complete. We will remain in touch with group leaders to keep them informed of our progress. We ask for your understanding and patience as we work through this.
Thank you for your continued trust and loyalty as we work through this unprecedented situation.
Bob Rogers Travel
To learn more about COVID-19 visit: https://www.cdc.gov/coronavirus/2019-ncov/
Coronavirus COVID-19 — FAQ
My school has cancelled the trip. How do I get a refund?
Our team is actively reaching out to all of our vendors and suppliers to secure the highest possible refund. Due to the number of companies shut down and the volume of cancellations, this process may take approximately 8-12 weeks. We truly appreciate your patience during this time and will notify your group leader with any updates.
How do I know if my trip is insured?
You would have received an email confirmation from Travel Insured.
If you are still not sure if you purchased an insurance plan, or if you purchased insurance but not sure
which plan you purchased, please contact Travel Insured by emailing [email protected]
If you purchased the Cancel For Any Reason (CFAR) insurance, email Travel Insured at [email protected]
How do I file a claim if I purchased Travel Insurance?
Send an email 72 hours before the scheduled departure date to [email protected] and let them know you wish to make a claim. Be sure to include the following information:
- The trip has been cancelled on my behalf or my school’s behalf
- Policy number
- School name
- Traveler’s name
- Trip dates
- Cancellation date
I sent the email like instructed and Travel Insured sent me a whole list of information I need to provide. What am I supposed to do? Will I miss my deadline?
The deadline was for opening your claim, which you have done! One of the pieces of information they are asking for is how much you were refunded by Bob Rogers Travel. We are currently working with our vendors and are unable to provide you with an answer right now. As soon as we know more concrete answers for your school in particular, we will inform your group leader to let you know. Thank you for your understanding and patience through these unexpected and unprecedented procedures.
My tour departs after April 15. What should I do?
We recognize that circumstances are changing rapidly, so our recommendation is to wait and see how this unprecedented situation evolves as we get closer to your date of travel.
Will my tour be cancelled?
As we continue to monitor this evolving situation, we will remain in close contact with your group leader to keep them informed of our progress. Please know we are committed to your safety and will not take anyone to a location that is not deemed safe for travel. Your group leader will keep you informed of any updates regarding your upcoming travel.
What should I do if I have a Fan or Friends & Family group?
An email including next steps will be sent to all travelers who purchased a Fan or Friends & Family package.
What happens to my fund-raising dollars?
Any fund-raising dollars that are returned will be sent to the school.
Will you send me the attraction/theme park tickets I purchased?
Individual travelers will not receive tickets purchased. In order for us to obtain a full refund, all tickets purchased for your group must be returned to our suppliers.
In compliance with the stay-at-home order which has been issued in Illinois, our physical office is closed and will remain closed until this order has been lifted (currently planned for April 8th). Though our physical office is closed, Bob Rogers Travel remains open for business during normal weekday business hours through our team working from their homes across the country. The most up-to-date information regarding our response to the COVID-19 pandemic can be found on this website. If you have a question related to our individual payment system, please email [email protected] , and we will work to get back to you within 2 business days. If you have a general inquiry, please email [email protected]. Our call and email volume is higher than normal, so it may take 2 business days to receive a response.