Trip Assurance Program
Book With Confidence
With the BRT Trip Assurance Program
Our promise:
If your group cancels its trip for reasons beyond its control, we will be your advocate to get you the highest refund possible.
What Is the BRT Trip Assurance Program?
Student group travel typically is planned months or years in advance. It requires significant investments by educators, parents, students and BRT, in both time and money. But sometimes, things change and a group must cancel its plans.
We want you to know that your financial investments are in good hands. With the BRT Trip Assurance Program, if your group must cancel its trip, we will go the extra mile to ensure that the highest refund possible goes back to you.
For over 40 years, we’ve been advocates for our educators and their students. The BRT Trip Assurance Program is one more way we continue to do that.
How Does the BRT Trip Assurance Program Work?
At BRT, we customize each trip to the needs of our educators and their students.
A single trip can require coordination with many partners – transportation companies, hotels, performance venues, and so on. Each partner has its own policies covering cancellations and refunds. During trip planning, we will proactively communicate cancellation deadlines to the group leader.
Should your trip have to cancel for reasons beyond your control, we will work with each of these partners to get you the highest refund possible. As you get closer to your trip’s departure, the non-refundable amounts paid by BRT to vendors will increase. However, if do you need to cancel close to departure, BRT will work with these vendors to get you the highest possible refund.
Program Summary:
The Trip Assurance Program means the following if and when the full group chooses to cancel:
- 91 days or more from trip departure date:
100% refund less any non-refundable vendor payments. - 90 days or fewer refund less any non-refundable vendor payments and a 15% service charge.
Our Promise:
If your group cancels its trip for reasons beyond its control,
we will be your advocate to get you the highest refund possible.
It’s Part of Every BRT Trip
You’re a part of the Trip Assurance Program the moment that your trip is confirmed. It’s part of our commitment to deliver the best possible service to educators, parents and students.
Frequently Asked Questions:
“Our Promise” – what does this mean?
This means, in addition to any supplementary travel insurance you’ve purchased, if your entire group cancels prior to their scheduled travel date, Bob Rogers Travel will work to get you the maximum possible refund. Though we can’t guarantee what this amount could be, we will also work with your best interests in mind to get you the best refund.
What if my group chooses to cancel a week prior to departure?
We’ve enhanced our refund policy to offer you more protection. If you group cancels 90 days or less prior to departure, we’ve got your back! You’ll receive a refund less any non-refundable expenses and vendor payments in addition to a 15% service charge. The closer you get to departure, the more non-refundable items will have been paid to vendors by BRT. We will still work to get you the maximum refund, but we can’t guarantee what this amount will be.
How can I guarantee the maximum refund if we need to cancel?
Though we’ll work with our partners to get you the best possible refund, we recommend all travelers purchase Travel Protection to help protect you against unforeseen circumstances.
Whether travelers choose the Standard or Enhanced protection plan, if your trip is cancelled or interrupted due to one of the unforeseen reasons outlined within the plan, travelers can be reimbursed up to 100% of the non-refundable trip cost.
Should travelers select the Enhanced protection plan, they may cancel for any reason not covered by the plan and be reimbursed up to 75% of the non-refundable trip cost.
For full plan details, including covered reasons, please visit this link for the Standard Protection plan or visit this link for the Enhanced Protection plan.
What if I cancel my child’s individual trip?
Our individual refund policy remains the same. Refunds are not available for individual cancellations. We recommend you purchase a Travel Protection plan to protect your investment.
If your trip is cancelled or interrupted due to one of the unforeseen reasons outlined within the plan, you can be reimbursed up to 100% of the non-refundable trip cost.
Should you select the Enhanced protection plan, you may cancel your trip for any reason not covered by the plan and be reimbursed up to 75% of the non-refundable trip cost.
For full plan details, including covered reasons, please visit this link for the Standard Protection plan or visit this link for the Enhanced Protection plan.
I have yet to have a less than stellar experience when working with BRT. Any small issue that may arise is always taken care of quickly and the stress is taken off the directors and the chaperones. It's truly a first-class experience and I end every trip excited for the next.
Jason Heeren, Johnston HS
Beyond happy with my BRT experience. Our BRT team was wonderful, extremely quick to communicate and get to certain tasks, beyond generous and simply a pleasure to work with. I could not recommend BRT more!
Jamie Mancuso, Northside College Prep
Overall the trip was very well organized. Everybody we worked with was very helpful and friendly. Working with BRT makes my job so much easier.
Cory Goshorn, Evergreen HS
I have never seen a company go so far out of their way to make the directors, staff, and students feel so special. BRT's attention to detail is unmatched.
David Needham, Carter HS
We had a wonderful trip, as always. The consistent communication and care shown from BRT makes traveling fun and easy.
Anna Patenaude, Mora HS
This trip was one of my favorites that we have ever done. Communication and implementation from start to finish was excellent. I did not have to worry at any point about the details that BRT was handling.
Scott Gumina, Lisle HS
From the start of the planning process, to the end of the trip, we felt that everything about this trip was well done. All questions were answered promptly, all issues taken care of without delay. In thinking back to all of the band trips I have been on, this trip was one of the best.
Jason Frank, Pleasant-North Union HS
The trip was great. BRT makes the travel experience really easy and low-stress on the directors.
Paul Levy, Oak Lawn HS
Bob Rogers Travel made our trip a tremendous success and I cannot think of another company that looks after and makes arrangements for performing ensembles better than BRT.
Brent Duford, Somerset Academy Sky Pointe HS
I'll likely never plan a trip myself again! I wasn't stressed leading up to the trip because I knew everything was taken care of. The students had a BLAST in part because of the incredible job done by the team at BRT. Will undoubtedly be recommending BRT to friends and colleagues.
Tyler Busick, Trention HS
This was our school's first time traveling overseas, and I don't think it could have been a better experience. Bob Rogers has that great combination of doing wonderful advance-planning but also smoothly dealing with challenges as they arise on the trip. It led to a fantastic overall experience!
Amanda Thoms, Midland Dow HS
I enjoyed the expertise that Bob Rogers Travel offered and felt our wants and needs were always listened to!
Ellen Moon, Ashwaubenon HS
I will always travel with Bob Rogers, and I recommend them to all my director friends. They make the whole process easy and as stress free as possible.
Makayla West, Sperry HS
We've been using Bob Rogers Travel for a number of years now. They have always been great to work with. They are attentive and prompt and work hard to accommodate whatever we need. We have always have a great experience using this company.
Joe Pondaco, Duxbury HS
Bob Rogers makes it so easy to travel! They take care of every detail and once you leave everything is stress free! They plan great activities that keep the kids engaged the whole time. The coordinators are so easy to work with and are very timely with communication. I would 100% travel with them again.
Julia Richards, Farmington STEAM Academy