Trip Assurance PrograM
Book With Confidence
With the BRT Trip Assurance Program
Our promise:
If your group cancels its trip for reasons beyond its control, we will be your advocate to get you the highest refund possible.
What Is the BRT Trip Assurance Program?
Student group travel typically is planned months or years in advance. It requires significant investments by educators, parents, students and BRT, in both time and money. But sometimes, things change and a group must cancel its plans.
We want you to know that your financial investments are in good hands. With the BRT Trip Assurance Program, if your group must cancel its trip, we will go the extra mile to ensure that the highest refund possible goes back to you.
For 39 years, we’ve been advocates for our educators and their students. The BRT Trip Assurance Program is one more way we continue to do that.
How Does the BRT Trip Assurance Program Work?
At BRT, we customize each trip to the needs of our educators and their students.
A single trip can require coordination with several partners, from transportation companies to hotels to performance venues, with each partner having policies covering cancellations and refunds. During trip planning, we will proactively communicate cancellation deadlines to the group leader.
Should your trip have to cancel for reasons beyond your control, we will work with each of these partners to get you the highest refund possible. As you get closer to your trip’s departure, the non-refundable amounts paid by BRT to vendors will continue to increase. However, if do you need to cancel close to departure, BRT will always work with these vendors to get the most possible refunded.
Program Summary:
The Trip Assurance Program means the following if and when the full group chooses to cancel:
- 91 days or more from trip departure date:
100% refund less any non-refundable vendor payments. - 90 days or fewer refund less any non-refundable vendor payments and a 15% service charge.
Our Promise:
If your group cancels its trip for reasons beyond its control,
we will be your advocate to get you the highest refund possible.
Cancel for any Reason (CFAR) Insurance
In addition to the BRT Trip Assurance Program, guarantee the best refund by including “Cancel for Any Reason (CFAR)” insurance on your trip. This third-party insurance will give up to a 75% refund, and when coupled with our efforts to get you the maximum refund, the end result is typically an 80% – 95% total refund. Contact us to learn more or to add CFAR Insurance to your trip.
How Do I Join the BRT Trip Assurance Program?
You’re a part of the Trip Assurance Program the moment that your trip is confirmed. It’s part of our commitment to deliver the best possible service to educators, parents and students.
Frequently Asked Questions:
“Our Promise” What does this mean?
This means, in addition to any supplementary Travel Insurance Policy you’ve purchased, if your entire group cancels prior to their scheduled travel date, Bob Rogers Travel will work to get you the maximum possible refund. Though we can’t guarantee what this amount could be, we will also work with your best interests in mind to get you the best refund.
What if my group chooses to cancel a week prior to departure?
We’ve enhanced our refund policy to offer you more protection. If you group cancels 90 days or less prior to departure, we’ve got your back! You’ll receive a refund less any non-refundable expenses and vendor payments in addition to a 15% service charge. The closer you get to departure, the more non-refundable items will have been paid to vendors by BRT. We will still work to get you the maximum refund, but we can’t guarantee what this amount will be.
How can I guarantee the maximum refund if we need to cancel?
Though we’ll work to get you the best possible refund, we highly recommend all travelers purchase Cancel for any Reason (CFAR) insurance on their trip to receive a 75% refund from TripMate. This third-party insurance policy coupled with our efforts to get you the maximum refund typically result in an 80% – 95% total refund. Talk to your Travel Consultant to learn more or make opting-in to this coverage a requirement for all travelers
What if I cancel my child’s individual trip?
Our Individual refund policy remains the same. Refunds are not available for individual cancellations. We recommend you purchase supplemental Cancel for Any Reason Trip insurance to protect your investment.
The personal touches that BRT provides. Your company gets to know the people they work with. I have never felt like a "number" with BRT.
Leslie Schmidt
Class Trip, 2018 DC tour
Columbia Central Junior High School
I appreciated the flexibility Bob Rogers showed us with the billing and various payments we had to make. We thought we were adding more and ended up not but you were great about giving us extra time to work out what we needed to on our end.
Loraine Wistrom
Band, 2017 Chicago tour
Plum Grove Junior High School
BRT is always on top of all details. Even when something has slipped through the cracks, changed, or something unexpected comes up, BRT is flexible enough to make the changes needed to make everything right. We have always been so well taken care of and the personal attention is what makes your company special.
Dameon Place
Band, ’18-19 Orlando tour
Pella Community High School
This was my 5th trip with Bob Rogers, and I appreciate the professionalism and also the willingness to work with me and my students to make each trip the very best it can be.
Trey Jacobs
Choir, ’18- 19 Atlanta &Tuscaloosa Tour
Nashville School of the Arts
You make the process so easy - step-by-step of what needs to be done, guidance along the way, available (and quick) to respond to questions and making me feel like me and my students are your priority.
Beth Vaughn
Choir, ’17-18 New York City tour
Bowling Green High School
The quality of service that you provided us with was second to none. The organization and communication were exceptional and we always felt we were in “the loop” on things both before and during the trip.
Bob Mecozzi
Band, ‘17-18 Orlando Tour
Amos Alonzo Stagg High School
BRT hands down has been the absolute best travel company I have worked with in my 18 years in education. My interactions with BRT have always been so much more than just traveling from one destination to another...the focus has always been on people and providing them with experiences of a lifetime.
Barry Houser
Band, ’17-18, Ireland tour
University of Illinois
From the scheduling, to planning, to overseeing, to leading, to customer service, everyone involved was courteous, prompt, and hospitable. Everyone did their jobs well and turned the trip experience into something better than we had anticipated.
David Dvorak
Band, ’17-18 Nashville Tour
Lakewood Middle School
Very Organized - even when problems develop. We've gone on enough trips with Bob Rogers to know how BRT operates - always first class, always prepared.
Joe Carl
Band, ’17 Los Angeles Tour
Sumner High School
The whole BRT team was extremely attentive, accommodating and reliable. Every detail was attended to and my stress level the entire trip was at an all-time low.
Joel Vanderheyden
Band, ’17-18 New Orleans Tour
Jefferson College
