Trip Assurance Program

Book With Confidence
With the BRT Trip Assurance Program

Our promise:
If your group cancels its trip for reasons beyond its control, we will be your advocate to get you the highest refund possible.
What Is the BRT Trip Assurance Program?

Student group travel typically is planned months or years in advance. It requires significant investments by educators, parents, students and BRT, in both time and money. But sometimes, things change and a group must cancel its plans.
We want you to know that your financial investments are in good hands. With the BRT Trip Assurance Program, if your group must cancel its trip, we will go the extra mile to ensure that the highest refund possible goes back to you.
For over 40 years, we’ve been advocates for our educators and their students. The BRT Trip Assurance Program is one more way we continue to do that.
How Does the BRT Trip Assurance Program Work?

At BRT, we customize each trip to the needs of our educators and their students.
A single trip can require coordination with many partners – transportation companies, hotels, performance venues, and so on. Each partner has its own policies covering cancellations and refunds. During trip planning, we will proactively communicate cancellation deadlines to the group leader.
Should your trip have to cancel for reasons beyond your control, we will work with each of these partners to get you the highest refund possible. As you get closer to your trip’s departure, the non-refundable amounts paid by BRT to vendors will increase. However, if do you need to cancel close to departure, BRT will work with these vendors to get you the highest possible refund.
Program Summary:
The Trip Assurance Program means the following if and when the full group chooses to cancel:
- 91 days or more from trip departure date:
100% refund less any non-refundable vendor payments. - 90 days or fewer refund less any non-refundable vendor payments and a 15% service charge.
Our Promise:
If your group cancels its trip for reasons beyond its control,
we will be your advocate to get you the highest refund possible.
It’s Part of Every BRT Trip


You’re a part of the Trip Assurance Program the moment that your trip is confirmed. It’s part of our commitment to deliver the best possible service to educators, parents and students.
Frequently Asked Questions:
“Our Promise” – what does this mean?
This means, in addition to any supplementary travel insurance you’ve purchased, if your entire group cancels prior to their scheduled travel date, Bob Rogers Travel will work to get you the maximum possible refund. Though we can’t guarantee what this amount could be, we will also work with your best interests in mind to get you the best refund.
What if my group chooses to cancel a week prior to departure?
We’ve enhanced our refund policy to offer you more protection. If you group cancels 90 days or less prior to departure, we’ve got your back! You’ll receive a refund less any non-refundable expenses and vendor payments in addition to a 15% service charge. The closer you get to departure, the more non-refundable items will have been paid to vendors by BRT. We will still work to get you the maximum refund, but we can’t guarantee what this amount will be.
How can I guarantee the maximum refund if we need to cancel?
Though we’ll work with our partners to get you the best possible refund, we recommend all travelers purchase Travel Protection to help protect you against unforeseen circumstances.
Whether travelers choose the Standard or Enhanced protection plan, if your trip is cancelled or interrupted due to one of the unforeseen reasons outlined within the plan, travelers can be reimbursed up to 100% of the non-refundable trip cost.
Should travelers select the Enhanced protection plan, they may cancel for any reason not covered by the plan and be reimbursed up to 75% of the non-refundable trip cost.
For full plan details, including covered reasons, please visit this link for the Standard Protection plan or visit this link for the Enhanced Protection plan.
What if I cancel my child’s individual trip?
Our individual refund policy remains the same. Refunds are not available for individual cancellations. We recommend you purchase a Travel Protection plan to protect your investment.
If your trip is cancelled or interrupted due to one of the unforeseen reasons outlined within the plan, you can be reimbursed up to 100% of the non-refundable trip cost.
Should you select the Enhanced protection plan, you may cancel your trip for any reason not covered by the plan and be reimbursed up to 75% of the non-refundable trip cost.
For full plan details, including covered reasons, please visit this link for the Standard Protection plan or visit this link for the Enhanced Protection plan.